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Return & Replacement

Chinadisa Regulations for Return and Replacement
We have established this regulation for offering our customers the definite best quality products.

Tips: Items on chinadisa can be custom-made, which strictly according to the measurements you send us, the color you choose, even the style you request (the last two are not recommended). While, you should know, online sale can not do the high grade customization or handmade, there should be the measurements, color, understanding on style, there must be some different understanding between us, we cannot know if the jewelry we make for you is exactly the one in your imagination, so please consider carefully before making any order if you are a perfectionist.

 

1.Cancelling an Order Before Payment and After Payment
Cancelling an Order Before Payment
If you have not paid for your order , and don’t need it any more, please let us know, we will not prepare but cancel the order for you. It will be good for our work and so important to us.But if can’t get in touch with you before your payment, we will cancel your order after 7 days.

Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancelling an Order after payment
If you have already paid for your order but want to cancel, please contact us(sales3@chinadisa.com) as soon as possible:
1). Any order that is canceled within 24 hours of purchase will be eligible for a full refund.
2). Orders can't be canceled after shipped.


2. If any Quality problem on your jewelry---
Reture and Refund:

Order is returnable and refundable if there is any quality problem as poor workmanship within 7 days after receipt, the shipping fee will be at our expense.Order is returnable and refundable if you get the item with wrong color, the shipping fee will be at our expense.(This does not apply if the color difference is caused by your display monitor, extra lights when took photos, or any force majeure.)Order is not returnable and refundable if you have changed style of the item.Order is not returnable and refundable if you just say the item you get is not what in your imagination, because everyone will have his/her own understanding on the item's style.If you insist to return your order which does not have obvious quality problem, chinadisa will charge 85% commission from the total amount of your order. You need send the item back soon and shipping fee should be at your own expense.
Exchange and Replacement
1. Order is exchangable and replaceable if there is any quality problem as poor workmanship within 15 days after receipt, the shipping fee will be at chinadisa's expense.
2. Order is exchangable and replaceable if you say don't like the style or color or something like that within 15 days after receipt, all the costs for shipping to and fro will be at YOUR expense.
3. We only accept products in their original condition- unworn, unaltered, and undamaged . Please provide a detailed explanation in the return package. Please NOTE that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service first.

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